Delivery Information
Delivery Information
Standard orders
Orders are packed by our in-house team, and dispatched twice weekly.
The cost of delivery depends on the weight of the items selected and the destination. This will be automatically calculated when you go to checkout, at which point you can still cancel your purchase. All orders are dispatched by Royal Mail and are not trackable.
Please contact us prior to purchase if you would like to purchase an upgraded shipping method.
We offer Free UK shipping on orders over £75. The offer applies for postage to addresses within the UK only.
Due to ongoing disruption of postal services, please allow extra time for delivery.
Our usual delivery times are:
- UK: please allow 5-7 business days
- Europe: please allow up to 3 weeks
- Rest of the World: please allow up to 5 weeks
Order pick up ("Click and Collect")
If you choose to pick up your order, you will receive an email when it is ready to be collected from the William Morris Gallery shop. Any items that are made-to-order may have a longer lead-time for collection - you will be emailed to confirm a collection appointment. Orders can be collected from the shop counter. Please bring your confirmation email with you. The shop is open for collections Tuesday - Sunday, 10am - 5pm
Please collect orders as soon as possible after receiving your pick-up notification. Orders not collected after a calendar month will be emailed asking to arrange a collection date & time. Orders not collected past 6 weeks will be considered a donation to the gallery & will be resold.
Customs and Excise Duty
All overseas orders may be subject to import duties and taxes, which are levied once the package reaches the destination. Any additional charges for clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Custom policies vary widely from country to country, so you should contact your local Customs office for further information.
Special Delivery Requirements
If you have any special requirements please contact us prior to placing your order. Email wmg.enquiries@walthamforest.gov.uk (Tuesday-Sunday, 10am-5pm).