Return and refund policy

We guarantee to exchange or refund any item that does not meet with your complete satisfaction. Please return any unwanted item to us within 28 days, unused and in the original (or similarly robust) packaging with all the original documentation. Please include a note explaining why the item is being returned and if you would prefer an exchange or refund.

 

For hygiene reasons earrings and face masks cannot be returned unless faulty.

Faulty Goods

Please email or call us if there is a fault with your item and we will assist with returning or replacing it: wmg.enquiries@walthamforest.gov.uk,