Return and refund policy
RETURNS INFORMATION
If for any reason you are not completely satisfied with your purchase, we will gladly exchange or refund your items (excluding made to order items) within 14 days of receipt, provided that:
- We are emailed to register your wish to exchange or return your item
- We receive the return within fourteen days of purchase
- The item is returned in its original condition — unworn, unused, unwashed, undamaged etc
- The return is posted in the package in which it was received, or an equally secure package
- If the item was a gift, the name of the purchaser must be noted
- Failure to meet these requirements may result in delays processing the return or receipt of the package by us.
Please note, sale and pre-order items can be returned for store credit only. Please also note that we do not refund original shipping costs or any duties or taxes incurred in a purchase
In order to contact us regarding your return, please email our customer care at the below email address:
wmg.enquiries@walthamforest.gov.uk
We will then be in touch with you to provide you with the return instructions which state that you are free to send back the item via your own method, as long as the above criteria is met. Please be advised that as we are a small organisation that raises funds for William Morris Gallery, we are unable to offer free returns. We recommend using a tracked service and keeping proof of postage for your return to ensure we receive the item. We cannot complete a return or refund if the item is lost whilst being returned to us.
If you have any questions, please contact our team at wmg.enquiries@walthamforest.gov.uk and we’ll get back to you as soon as we can.
By completing a sale at William Morris Gallery Shop you are agreeing to our Terms of Service.
Thank you for shopping and supporting the Gallery and it's programme of educational and public activities.